Customers may make changes to their bookings up to 24 hours prior to visiting.
If a customer wishes to cancel their booking the following conditions apply:
- No shows and cancellations inside 7 days prior – no refund.
- Cancellations from time of booking up to 7 days prior – full refund.
- "Pending" orders may be cancelled at any time.
Oceanic Victor reserves the right to cancel visits if of the opinion that extreme weather or other conditions pose a threat to the safety of customers. In the event of cancellation by the operator, customers will either be re-booked for an alternative date or a full refund will be given. Refunds will only be paid to the person who made the booking.